Just a follow up from my last submission regarding the deposit. They tried to take over £100 from each of our deposits (there was 6 of us) for completely unjustified reasons such as stains on mattress and cracks in bathroom tiles (which were there when we moved in and luckily had proof of). They sent us an inventory with ridiculous arguments such as the kitchen wasn’t clean as there was a spider in the sink.
We managed to dispute their claims and ended up getting the majority of the deposit back but not all of it as they claimed they ‘couldn’t reduce the cleaning charge’ implying there was always going to be a cleaning charge regardless of it we had cleaned the property. Surely this should have been in the contract or they should have given us the option to hire our own cleaners which would have cost us less. They are such scammers and try their best to take advantage of students but we were lucky as we took pictures of every room when we moved in. If you sign with them TAKE PICTURES OF EVERY ITEM IN EVERY ROOM. It’s the only way you’ll get the majority of your deposit back from them, and don’t be afraid to dispute everything they say.
Lived in one of Dondi’s flats in the centre of Cardiff. The flat had everything that was need and was up to date and modern. It was in a great location – only 5 minute walk into the city centre. If we ever had any maintenance issues with the flat, Dondi would send someone round/visit herself as soon as possible which was great. She was a very fair landlord and was always contactable.
On the whole a good landlord. They responded quickly to things that needed fixing (generally that day or the following day) And the flat was in good condition. There was pressure at the end for me to get out when I didn’t have anywhere to go, and pressure to go into emergency accommodation (!) even though there was no court order forcing me out. Apart from that, I would “recommend” this landlord insofar as any landlord can be recommended. They returned my entire deposit.
Rented with them for 2 years and they’re easily one of the best landlords in Cardiff. Run by a father and daughter, genuine people. Their houses are immaculate and brilliantly maintained. They provide much more than most landlords – TV and Dishwasher. They even give gift cards for tenants that keep the house clean and tidy. You couldn’t ask for anything more.
Although we mostly post reviews we are always happy to chat to people about their rights when it comes to renting properties. We aren’t trained in this, nor are we lawyers. (Tbh we just hate landlords)
Someone approached us after reading our comment on a CPS review. In it, we explained that charging tenants to change the names on their tenancy agreement is illegal. The person we were speaking too showed us a copy of their agreement and wanted to know the exact law we were referring to.
In September 2019 Welsh Government changed the laws regarding tenancy fees. Under the new law, it is illegal to charge the tenant any fees related to signing a contract, renewing one, inspecting the property and administration fees. You can check the full list out here! Included in the full guidance found here is a paragraph relating directly to changing names on contracts:
“Landlords or agents are unable to contractually require a payment from a tenant to change a joint tenancy agreement to reflect a change of sharer, should one tenant leave and be replaced by another.”
“Should either party wish to amend a tenancy agreement, a landlord or agent cannot contractually require a payment for the amendment.”
This makes these elements in a tenancy agreement illegal if it was created and signed after September 2019. If this happens to you we recommend you check out our where to find help page. In this case, we recommended the tenant contact ACORN Cardiff and Rent Smart Wales to help them out.
Lovely lettings agents – all staff are friendly and up for a giggle with us. Most staff are young, approachable women. Small touches like a goodybag, free coffee and cake when you move in and check-in e-mails make us feel well looked after as tenants. They are speedy with maintenance issues, with replies within 1-2 weeks. They always give at least 48-72 hours notice before coming around. The communication between landlady and them are always efficient. The house is gorgeous. We’ve had no issues thus far, and got the deposit back in a short space of time.
Firstly we agreed to pay half rent for July and they gave us the electricity bill and which was about £400. Then they changed our energy supplier on the 2nd August the day after we moved in to a different one which prevented us from making a deal with the original energy supplier which was the cheapest. When trying to get hold of them about it they’re avoiding it.
[Your landlord or agency should not be switching suppliers if you are the one paying the bill. However they pay the bills for you, they are within the right to choose the supplier. You can find more info on this here.]
Deposit Returned?: Still living in the hole in question
Landlords always manage to impress us with how shitty they are! Today’s lovely example comes from Julian Turner who thought it’d be a fantastic idea to show off one of his properties on Overheard at Cardiff University.
For the sake of dignity, we’ve blurred the images but Julian Turner clearly didn’t give two fucks. One of the images even included the poor tenant’s details and the address of the property. Regardless of how a tenant leaves a property this kind of shaming is not acceptable. It’s a GDPR nightmare and he’s an idiot for thinking this was appropriate.
It’s also repulsive they tried to shame them from blood-stained sheets when that’s a natural part of having a period and landlords should be understanding that leaks happen. God knows I’ve trashed a few mattresses and felt like shit about it afterwards. I’d be mortified if my landlord shared images online about the situation.
Rent Smart Wales has their details listed so you can avoid them. [Update] Since posting we have been contacted by Jac Y Do Limited and they claim Julian Turner has no association with them and they only operate within Ceredigion.
Since the address was in the original images we were able to look that up too.
What a joy! The address IS NOT REGISTERED. Julian Turner has broken the law by renting this property so he really should be avoided at all costs. We are going to look into reporting him but if you have rented from Julian Turner in the past please contact us at firstname.lastname@example.org and we can help you out. No one should be living in an unregistered property and you have rights.