CPS get a lot of terrible reviews (justly deserved) but I just wanted to write this to show they can be ok? Note: I was a young professional living with students I don’t know if this made a difference. My landlord was Dr Saha.
The house itself was like most student houses for this price, in need of TLC. We did have a few issues like the boiler breaking, the sink collapsing, slugs and mice but these were all dealt with by CPS and pretty quickly actually. Any time I called CPS or came into their Cathays branch they were helpful and friendly.
We got £60 taken off our deposit for “light cleaning” which was fair enough I guess, despite my hours spent scrubbing the house spotless… but considering my housemates had been with CPS and never got any of their deposit back, that’s pretty good. I did go through the DPS to get it back.
My one major issue was the viewings. They sent an email basically saying “We are going to come whenever, here is your notice”, then they would send a text like 20 mins before arriving. Once was on a Saturday, they showed up at 10.10 am after sending a text at 10.00… What if I had been asleep?
TL:DR – if they gave more notice on viewings they would be ok?
It’s my 3rd year living with Condor properties, and they’ve always been great. There’s no deposit & no agency fees which is a bonus & never had to pay for any silly damage etc. when moving from one Condor property to another. The staff contacts & maintenance team are all really lovely & helpful and get broken stuff sorted really fast. Furniture all matches nicely and the houses are all refurbished to a good standard. Bills are included in the rent price, and we pay in a term chunk when student loan comes in. Honestly only positive things to say about them definitely recommend never had any problems.
We decided to rent a house with CPS for our second year, a mistake. Aside from paying half rent over summer (2018) for a property we didn’t even have the keys for, all seemed ok…
Until we actually moved in, the kitchen was filthy, it took my housemate hours to clean it. At least my room came with a free gift, a pair of mouldy high heels at the back of the wardrobe!
After a few weeks living in the property, I noticed a thick layer of mould along the wall below the window sill. Around the same time, I started getting recurrent chest infections. Even after wiping it off, it came back after a few days. I contacted CPS who blamed me for the issue and reminded me of the ‘expensive dehumidifiers’ the landlord had purchased, out of the goodness of his heart! And told me to open a window. Evidently these were measures we were already taking, two dehumidifiers don’t divide well between five tenants, and the fact that my room was on the first floor – particularly in autumn/winter, I obviously couldn’t keep the windows open 24/7.
Yet despite measures we took, the damp still accumulated every couple of days in huge amounts. I continued to email CPS, who maintained it was entirely my fault, and that it’s completely normal to wipe mould off a wall every few days, basic upkeep I suppose! I continued to have constant chest infections and even started coughing up blood from sleeping in a shithole every night. I spoke to my GP, who suggested the mould was likely contributing to it (I didn’t experience anything like it before I moved in).
Eventually (after emailing CPS consistently) I asked the council to send someone over to have a look, who advised the window needed to be resealed at the bottom, and the breeze of cold, damp air entering the room didn’t help. At this point we managed to get in contact with the landlord directly, who was happy to get it resealed quickly and take other measures to resolve it – funny, he didn’t seem to be aware of the issues that had been occurring, it seems CPS wasn’t even doing the bare minimum of letting him know of our concerns.
However, my personal favorite experience of CPS, was getting a knock on my bedroom door in the morning, followed by someone trying to open it (followed by 5 random students doing a viewing), as I lay naked in my bed, trying to get some rest after a night shift. When I told them to ‘fuck off’, the agent got a bit shitty, I suppose it is out of order denying strangers access to my bedroom and a view of my tits. Fortunately, CPS had graced us with a text message notice, 20 minutes before they arrived, clearly I was in the wrong for not hearing my phone go off whilst sleeping off my shift. [This is completely out of order, 24 hours notice must be given and you have the right to refuse entry. ]
They also knocked on the bathroom door when I was doing a shit once, again without notice. I’m not sure how their potential tenants felt viewing the bathroom, as the scent of my feces, mixed with the Febreeze I attempted to cover it with, wafted towards them.
When we questioned this and the whole 24-hour notice rule, they told us they would give us notice every single morning otherwise, how thoughtful of them.
(Photos attached are after the 2 weeks I was home for Christmas, clearly I should have kept the dehumidifiers on, the window open, and returned every couple of days to wipe the walls down)
We rented with Orinoco. When we moved in the fridge was full of maggots (initially they denied all responsibility and refused to clean), there were rats inside the house, mould on the walls, chewing gum on the floors, drug residue in the draws (burnt spoons, ripped foil, needles) and the whole house was dirty and had a musky smell. Throughout the tenancy we transformed the house, we deep cleaned it ourselves on move in, then again when Orinoco wanted to take photos for their website, for all their viewings and finally on move out (the place was spotless). During one of the deep cleans we took off the extractor fan chimneys to find that they weren’t connected to an external source, instead the smoke and steam was pumped straight back into the room. Not to mention the fact that throughout lockdown I transformed the garden from an overgrown skip to clean, tidy, presentable garden.
On move out the agent attended the property and commented on how clean it was and stated they would only charge for a burnt window sill in one of the rooms (fair enough). I was then shocked to receive a list of charges (mainly cleaning) worth £340. To top off the negligence and disgraceful nature of this company when trying to dispute their charges they took days to respond to every email. After numerous emails I managed to get the charges down to £140 (still £110 too much). At this point they said to accept it or consult a deposit agency where they threatened to charge the full £340. Not happy, will not rent with them again and would not recommend them to anyone! Avoid at all costs!!
Rented from Interlet during 17-18 academic year and we’re very disappointed. I shared with 5 other people and ended up in a damp, dirty and poorly finished house.
Moving in, the rooms were not cleaned, not just dust from the summer, but the previous tenant had left belongings in the room (you might get away with a duvet bit neuroscience notes are a bit far). The house was damp and included a special little door leading to a tiny, flooded courtyard approx. 1x1m. In which the sink and washing machine drained to. The courtyard drain was blocked and nothing was done about it for the entire year despite complaints.
The heating system was entirely manually controlled, so no timers could be set and frequently malfunctioned. The smoke alarms didn’t work as we had people burning food and eventually (very rarely) smoking in the house as they knew the alarm wouldn’t go off.
We had leak in the bathroom that had several emails sent about it and each was ignored with no response, it wasn’t until I stamped my feet after 3 months in the office it was fixed. I had to look them in the eye, tell them the floor was “spongey”, and was going to cause permanent, expensive damage that they acted. We had mold and a broken window that were not fixed for an entire year. After our tenancy finished we were charged for repainting a damp area, the same damp area we had told them about.
Interlet were so incompetent that they had the deposit amount wrong, despite “deductions” the entire deposit was returned (maybe they deducted it from an increased rent for the new year?). I would never rent from Interlet again. I would advise others to steer clear unless they want to go head to head in person with them on every issue!
CPS scammed me and my friends, it was our first time living outside of uni halls and they used that to their advantage.
As soon as we moved in there was a leaky gutter and I reported it several times over the following months. Water began leaking through my window and created mould all over the walls, which grew on my bedding and all my belongings. I had to stay with a friend as I have bad lungs and the room was deemed a health hazard by an independent mould inspector that my parents paid to get done as CPS continued to ignore the issue. Photos attached.
Finally, after 5-6 months they decided to repair the gutter and fix the mould (that was my fault for not alerting them soon enough?!) The work was supposed to take no more than a couple of days, but it turned into a couple of weeks and then a month for the room to be habitable again. In this time I had to remove all my belongings from the room, my bed frame was taken apart and the mattress up against the wall as they moved a CEMENT MIXER in and had several workmen in the room daily. There was absolutely no way I could function or sleep in a room without a bed or privacy, and so I continued to stay at my friends house. They offered me no compensation for this time, they did not provide me with alternative accommodation and they harassed me constantly to pay rent (the only reason they started the work was because I stopped paying rent until they fixed the room). It was a recurring issue with previous tenants, one of the workmen told me that years of mould had been covered up with paint year after year.
But CPS still pointed the finger at me and caused me incredible stress during my studies, I had to seek mental health support and I was physically unwell too from the damp/mould. Eventually, the room was fixed but the relationship with my flatmates was gone and I had been bullied by CPS to pay rent for a room that I couldn’t live in for months. I had been homeless for a couple of months at this point. I found someone else to fill the room and had to pay additional contract change fees (£150 to cross out my name and add a different one! Scam!) [As of September 2019 this is illegal!]
They gave me my full deposit back. Not sure how much was taken from the remaining housemates / my replacement but I was just so glad to be rid of them. I ended up paying CPS over a grand for the time I was effectively homeless including contract changing fees. It really ruined my second year of University and I would really ask anyone thinking of signing with them to reconsider. The house will turn to shit in weeks of moving in. They don’t fix anything. There weren’t even beds/mattresses for the first week of renting the property at FULL RENT. It was so dirty on the first day we moved in. They’re rude and aggressive and called me a liar despite all the photos that proved I wasn’t making up there was a damp problem (even more sinister when you consider how many times they painted up that same mouldy bedroom). They manipulate their reviews by sponsoring sports teams and getting team players to give false 5* reviews posing as tenants to muddy the clearly very negative reviews from honest tenants. Avoid CPS at all costs.
The property is a one bed flat, the £560 pcm not including bills. Fairly decent, all things considered – took four months to send an inventory, but otherwise brilliant. It only took a weekend to get a washing machine fixed. But they’re good with communication and getting things done. From what I’ve heard about other agencies, this is one of the not so awful ones!
Deposit Returned?:Still living at the hole in question
Rented a house with Cardiff Student Lettings in 2nd year and 3rd year – we couldn’t be bothered moving. Overall we were pretty happy with the agency. They responded to all our issues within a few days, apart from a broken blind which just stayed broken but we lived with that. They always gave us plenty of notice before viewings
(Something I really miss now being with CPS who gave a 10-minute warning on a Saturday at 10 am!- but that’s another story.)
The house itself wasn’t the best and I was constantly ill due to cracks in the walls and black mould. We had an incessant slug problem which when I completely lost it one morning over, they came and put some polyfiller down which helped a bit… They fixed everything very cheaply if they could do it themselves they would, so a lot of stuff was very haphazard. It was quite a cheap house (£285 pcm and then 300 ) for a 4 bedroom so overall we thought it was decent. We got all of our deposit back minus £50 in total but that’s ok because we did cause a bit of accidental damage.
Overall would recommend as the team were always friendly and helpful.
[Unfortunately, this reviewer doesn’t know the name of their landlord. Whoever they are should be ashamed, as mould can have serious health effects and landlords should never let this happen.]
Landlord Zone may be throwing some shade in our direction but we’re flourishing anyway. 🌿
In their cheeky little article, they mention other failed rating websites and wonder if we will get any reviews. We’re not sure they’ve really been on our site since we’ve had a bunch of fantastic submissions! While we’re not usually ones to read pro-landlord newspapers this certainly gave us a laugh!
Honestly a positive review of a landlord was the last thing I’d have expected two years ago. Renting a house on Cathays Terrace and can honestly say I wouldn’t rent with anyone else. Our boiler broke a couple weeks ago; he came round within half an hour to fix it. Switch board kept fucking up; he came over that day. Washing machine was leaking; bought us a new one within a week. Sofas were old and shedding their material; bought us new ones that were delivered by the end of the week. A lop sided bed base; new one was delivered the following day.
I’ve had some shit landlords in Cardiff, but if you’re ever lucky enough to rent with Rob it’ll be a dream. Have signed on to live in another one of his properties for the upcoming year. Even though there’s some miserable sods in Keylet it was so worth the trouble.