CPS get a lot of terrible reviews (justly deserved) but I just wanted to write this to show they can be ok? Note: I was a young professional living with students I don’t know if this made a difference. My landlord was Dr Saha.
The house itself was like most student houses for this price, in need of TLC. We did have a few issues like the boiler breaking, the sink collapsing, slugs and mice but these were all dealt with by CPS and pretty quickly actually. Any time I called CPS or came into their Cathays branch they were helpful and friendly.
We got £60 taken off our deposit for “light cleaning” which was fair enough I guess, despite my hours spent scrubbing the house spotless… but considering my housemates had been with CPS and never got any of their deposit back, that’s pretty good. I did go through the DPS to get it back.
My one major issue was the viewings. They sent an email basically saying “We are going to come whenever, here is your notice”, then they would send a text like 20 mins before arriving. Once was on a Saturday, they showed up at 10.10 am after sending a text at 10.00… What if I had been asleep?
TL:DR – if they gave more notice on viewings they would be ok?
Deposit returned?: Partially