mouldy ice box, thx 2let2 xoxox

m8 am living in a shithole, was put in a shit situation in the first year and had to just choose people to live with this year. I’ve essentially moved in with strangers who refused to come back to Cardiff after April last year, so I don’t know anything about them. I got shafted with the smallest box room as I was the last tenant to move in, and we had no agreed way to designate rooms (my mistake).


I live a lot further away than them to Cardiff and so can’t afford to be going home a lot, and I work in Cardiff as well as study. I’m often in the house alone, the house is small, and being given the smallest room is bad for my mental health. The room I was given is covered in mould and I continually have to spray mould remover and have my window open (which only makes my room freezing). My curtains are covered in mould as well. I have had 4 chest infections since moving in, once it developed into bronchitis. I understand that mould is a tenant problem to solve, but I have contacted 2let2 multiple times to replace my curtains and put a dehumidifier into the room. They argued there was no use in a dehumidifier and the curtains weren’t that bad… the curtains are meant to be a white fabric on the inside, but are a murky grey colour, with patches of black from the mould.

For my mental and physical health, I’m now having to move out and find another house. 2let2 in my opinion are bad, I would never go with them again

Rent: £365
Deposit Returned?: Still living at the hole in question

The only thing over the Horizon is an NDA!

We luckily didn’t end up living in a horizons house because of all the red flags we had with the tenancy agreement, but still thought it was worth giving a review. To start with the agreement was FULL of spelling mistakes, they wanted us to sign a non-disclosure agreement when seems extremely problematic, they mentioned specifically that they refuse to cover certain damages like rats and fence breaking and telling us our initial deposit was part of the rent and then not refunding us when we didn’t sign the agreement.

[If your landlord or agency trying to get you to sign a non-disclosure agreement, I’d STRONGLY recommend reaching out to ACORN Cardiff for support!]


They were also really condescending to us especially once we told them it was our first time house hunting, and responded to our questions really indirectly. When our guarantors checked over the agreement they managed to point out problems with almost every point and when we pointed out some of these issues to horizon they told us it was straightforward and transparent and they weren’t going to change it and just generally seemed dodgy and rude x

Is Dondi too good to be true? Yes.

House was in great condition and Dondi seemed lovely for most of the tenancy. She even asked us to review her here halfway through the year, but I decided to wait until the tenancy was complete to see what she was really like.

Sure enough, her true colours came out as the tenancy was coming to a close. The deposit was extensively overcharged without evidence with plenty of high costs for basic wear and tear that shouldn’t have been charged for in the first place.

The whole situation led to mental and emotional stress between the tenants, all thanks to her greed and unprofessional handling of the tenancy.

I am fortunately leaving Cardiff now, but I would not recommend signing with her to my worst enemy. Hope you enjoy the review you requested Dondi x

Rent: £360
Deposit Returned?: No

Did you know Condor allows parties during lockdown? Well, at least at the property below.

I have rented a room for the academic year 2020-2021. The misfortune of being under lockdown conditions triggered a series of events that should have never happened, especially with the current legislation. The house was constantly on completely mess and chaos, it was constantly reported to the location manager who never did anything to prevail it. The police was actively involved, yet the management never did anything to ensure the health and well-being of all tenants on the location.

I have moved way before the tenancy contract termination yet paid full amount of money and no deposit was returned. I wish no one should go through the same traumatic experience, as it prevailed me for completing my studies and put me in a hardship that I’m still struggling to overcome. Constant parties, dirt and bullying is something that no one wants to go through, especially in the pandemic situation, with no other place to live in, no family nor friends close to get support from. At the end of the day, the business is for people, and when it takes just the advantage and no offering anything in return is condemnable.

Rent: £400
Deposit Returned?: No