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Dondi’s back, back again

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Very nice one bed flat, furnished to high standard. Been in this property for two years now and am very happy with the landlady. Dondi is always easy to reach and promptly replies to any queries. Had some tiles cracking in the bathroom and a broken radiator recently which were sorted quickly without any issues. Can only highly recommend renting with her!

Rent: £900
Deposit Returned?: Still living at the hole in question

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Dondi Eagles flies the extra mile!

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My flat was a beautifully furnished in the city centre round the back of the Mercury Hotel. Whenever we had a problem we could contact Dondi directly and it was solved without any hesitation. We also received our full deposit back without question as well. I had to get removal people to pack up my belongings because I live overseas, even though this was after my contract she helped out without taking anything from the deposit. Would highly recommend anyone to rent any of Dondi’s properties!!

Rent: £600
Deposit Returned?: Yes

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Rob is trying to steal a Piazza our heart!

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Rob Piazza is one of the kindest, sweetest people In Cardiff, no doubt! Super friendly, feels like more of an uncle than a landlord! You can text him anytime, if anything broke in the house it was replaced pretty much the same week with no resistance. The properties themselves were really well looked after and he has some fab maintenance men who can come fix things. Rob is super accommodating, If you can’t pay your rent on the 1st day of the month, you can ask him to delay cashing the cheque and give a date you’re able to pay (He actually understands the difficulties in student finance and debt.)

Top notch bloke, pity I only found him in my 4th year!

Rent: £310
Deposit Returned: Yes

James Douglas

11 Months cold water, cold shoulder from James Douglas

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James Douglas are absolutely atrocious. I have been a student for 5 years in Cardiff and have even been with the notorious CPS (which, speak as you find – no problems at all). Now I rented through James Douglas – which was a big mistake. They are honestly all cowboys who work there, they have no idea of the property ombudsman and what they stand for. I have been living for over 11 months without a shower that gives out warm water, the process of chasing people to get things done is completely tedious. The shower situation is still not resolved and is unlikely to either, before I move out. They also manage properties through Seraph Management which is the same people who work at James Douglas, all in the same building and they will transfer you from one to another probably laughing whilst doing so.

JAMES DOUGLAS ARE WORSE THAN CPS

Rent: 400

Deposit returned?: Still living at the hole in question

CPS

101 Cathays Terrace is owned by a dangerous man, no joke here, just run and avoid.

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The boys that live in my house came up for some small party. Neighbours called my landlord, Jagjit Klar, saying about the noise. So the landlord called me and that shouted down the phone to clear up the mess. He then came down without telling and went in the neighbours house to the garden to see what’s happening.

One of the boys told him to suck his dick and insulted him while standing in house. The landlord kicked everyone out, but we thought he seemed chill. Landlord then came knocking on the door at 9pm asking for the boy who insulted him, behind him saw massive hunter Knife and knuckle duster 🤦🏽‍♂️ [Editors note: Fucking Terrifying] We mistakenly told him where the boy live as we hadn’t seen the knife and stuff which we regret after. He then went waiting outside that house which was down the street. Tried to convince him 3 times to go home and then he was drink driving and speeding off. Police got called next day and they did fuck all.

Editors follow up: Just a few questions, if we post this, will y’all be safe? This man sounds dangerous and we want to make sure, y’all won’t become targets for this man. Secondly, did you find this place through an agency at all?

We’ll all be safe, this man doesn’t know where any of us live or living next year. We want everyone to know about 101 Cathays Terrace and want to warn any future tenants. This man has problem if he can get triggered from a such comment and take this big of a step. This house was found from CPS and we will complain this to them soon. Thank you.

Rent: £385

Deposit Returned?: Partially

John Winter

Shoutout to Ollie, top lad!

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I have lived in a John Winter house for 2 years now and have had a really good experience. I would recommend them so highly. They are kind, friendly and super helpful. The two properties I’ve stayed in are well kept, clean and cosy homes.

Slightly disappointed with the handling of coronavirus, our house is completely empty and we’ve not had much communication regarding money issues that people may or may not have but that’s a small issue. I am thankful John Winter’s team, especially Ollie the maintenance manager who was always there if we needed him!

Rent: £370

Deposit Returned?: Didn’t have one

James Douglas

Positive vibes for James Douglas

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James Douglas/Seraph Property Management

The property is a one bed flat, the £560 pcm not including bills. Fairly decent, all things considered – took four months to send an inventory, but otherwise brilliant. It only took a weekend to get a washing machine fixed. But they’re good with communication and getting things done. From what I’ve heard about other agencies, this is one of the not so awful ones!

Rent: 560

Deposit Returned?: Still living at the hole in question

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Cheeky feature in Landlord Zone

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uni rate your landlord cardiff wales letting home the tab news newspaper

Landlord Zone may be throwing some shade in our direction but we’re flourishing anyway. 🌿

In their cheeky little article, they mention other failed rating websites and wonder if we will get any reviews. We’re not sure they’ve really been on our site since we’ve had a bunch of fantastic submissions! While we’re not usually ones to read pro-landlord newspapers this certainly gave us a laugh!

Keylet

Rob Piazza is the bright light through the KeyLet keyhole!

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Honestly a positive review of a landlord was the last thing I’d have expected two years ago. Renting a house on Cathays Terrace and can honestly say I wouldn’t rent with anyone else. Our boiler broke a couple weeks ago; he came round within half an hour to fix it. Switch board kept fucking up; he came over that day. Washing machine was leaking; bought us a new one within a week. Sofas were old and shedding their material; bought us new ones that were delivered by the end of the week. A lop sided bed base; new one was delivered the following day.

I’ve had some shit landlords in Cardiff, but if you’re ever lucky enough to rent with Rob it’ll be a dream. Have signed on to live in another one of his properties for the upcoming year. Even though there’s some miserable sods in Keylet it was so worth the trouble.

Rent: £300

Deposit Returned?: Yes

CPS

CPS casually double booking the house and performing a B&E to try and double book again!

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We were delayed moving in until the end of September as the property had been sub-let to another party over summer – despite us paying a summer retainer (so we couldn’t even store our things over summer). His official excuse was that there was work being done at the house or something but there wasn’t any work done whatsoever.

At the start of lockdown an email was received from landlord via his agent that assumed we were going home during the lockdown that we were to turn in our keys for the property and move our things out, but to CONTINUE PAYING THE RENT?

So none of us went home and we informed him of this fact. He then turned up at the house and LET HIMSELF IN to check if we were still there! (aka to check if we were lying in our email.) This whole thing I can only assume was an attempt to yet again sublet any properties that were left vacant for the end of their tenancies despite the tenants still paying FULL RENT. We were also perplexed at why there were none of the usual household items (e.g. toaster, kettle, hoover, iron, mop, etc.) and we inquired about this, the response was along the lines of “we stopped providing these items to tenants after one group clogged a vacuum cleaner with a sock, the property was ‘let as seen’, even though we had seen these things when viewing the property and they were not the belongings of the previous tenants and that they were going to carry out an inspection in the next week BECAUSE we didn’t have these items and therefore they expected to find something out of place?

Some quick fire points about CPS:

  • Giving 14 minutes notice for a viewing
  • When we didn’t let them in, they got a key and let themselves in
  • When confronted about the lack of notice, the agent in question seemed to have no idea that the law I quoted to her had been broken or even existed in the first place – although her acting was terrible so I don’t believe it for a moment. [Editors note: Can confirm what CPS did here is illegal, 24h notice must be given and this is breaking and entering!]
  • CPS and the landlords have in general have been difficult to get in touch with and/or get a response from.

Rent: ?

Deposit Returned?: Still living at the hole in question