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We can’t Stein Peter!

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Non-essential building work continued throughout the first month of our tenancy, and we agreed that we would pay 3/4 rent, originally suggested half rent. Both bathrooms are cramped, using the toilet means sitting at an awkward angle or with your leg jammed under the sink. Mould in the walls was painted over and we weren’t told about it. It’s evident their trying to rent a 3 bedroom house to 6 people.

Rent: 315

Deposit Returned?: Still living at the hole in question

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Matthew won’t leave you on the Todd!

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We lived at one of Matthew Todd’s properties last year and he was an incredible landlord. The house was in really good condition and whenever we had issues he would come and fix it usually that day. A genuine and honest guy who loves a chat and is a great landlord. He doesn’t have that many properties in student land but if you are lucky enough to get one then I am very jealous!

Rent: £340

Deposit Returned?: Yes

Horizon

Damp Horizon 2: Electric Boogaloo

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Horizon
To sum the whole experience up in 5 bullet points:

  • Extremely rude/unprofessional
  • Mold mold mold + filthy when moved in
  • No heating in lounge/kitchen (-2 at one point)
  • illegal entry of staff + handymen (broken property) and viewings without notice
  • Weren’t allowed to enter the property when tenancy started. Ongoing ‘maintenance’ which they didn’t do but was set out in tenancy agreement.

Rent: £325

Deposit Returned? Didn’t have one

Kingstons

Sorry, that spider wasn’t paying rent so you have to cover it

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We’ve had an update from the poor folks who were having to live with Kingstons mould, poison, flooding and mice house!

Just a follow up from my last submission regarding the deposit.
They tried to take over £100 from each of our deposits (there was 6 of us) for completely unjustified reasons such as stains on mattress and cracks in bathroom tiles (which were there when we moved in and luckily had proof of). They sent us an inventory with ridiculous arguments such as the kitchen wasn’t clean as there was a spider in the sink.

We managed to dispute their claims and ended up getting the majority of the deposit back but not all of it as they claimed they ‘couldn’t reduce the cleaning charge’ implying there was always going to be a cleaning charge regardless of it we had cleaned the property. Surely this should have been in the contract or they should have given us the option to hire our own cleaners which would have cost us less. They are such scammers and try their best to take advantage of students but we were lucky as we took pictures of every room when we moved in. If you sign with them TAKE PICTURES OF EVERY ITEM IN EVERY ROOM. It’s the only way you’ll get the majority of your deposit back from them, and don’t be afraid to dispute everything they say.

Rent: £310

Deposit Returned?: Partially

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Top City Living with Dondi

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Lived in one of Dondi’s flats in the centre of Cardiff. The flat had everything that was need and was up to date and modern. It was in a great location – only 5 minute walk into the city centre. If we ever had any maintenance issues with the flat, Dondi would send someone round/visit herself as soon as possible which was great. She was a very fair landlord and was always contactable.

Rent: £650
Deposit Returned?: Yes

CPS

CPS pulling a good olde electric switcharoo

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Firstly we agreed to pay half rent for July and they gave us the electricity bill and which was about £400. Then they changed our energy supplier on the 2nd August the day after we moved in to a different one which prevented us from making a deal with the original energy supplier which was the cheapest. When trying to get hold of them about it they’re avoiding it.

[Your landlord or agency should not be switching suppliers if you are the one paying the bill. However they pay the bills for you, they are within the right to choose the supplier. You can find more info on this here.]

Rent: 335

Deposit Returned?: Still living in the hole in question

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Don’t rent with Julian Turner unless you want to be body-shamed on Facebook

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Landlords always manage to impress us with how shitty they are! Today’s lovely example comes from Julian Turner who thought it’d be a fantastic idea to show off one of his properties on Overheard at Cardiff University.

For the sake of dignity, we’ve blurred the images but Julian Turner clearly didn’t give two fucks. One of the images even included the poor tenant’s details and the address of the property. Regardless of how a tenant leaves a property this kind of shaming is not acceptable. It’s a GDPR nightmare and he’s an idiot for thinking this was appropriate.

It’s also repulsive they tried to shame them from blood-stained sheets when that’s a natural part of having a period and landlords should be understanding that leaks happen. God knows I’ve trashed a few mattresses and felt like shit about it afterwards. I’d be mortified if my landlord shared images online about the situation.

Rent Smart Wales has their details listed so you can avoid them. [Update] Since posting we have been contacted by Jac Y Do Limited and they claim Julian Turner has no association with them and they only operate within Ceredigion.

Since the address was in the original images we were able to look that up too.

What a joy! The address IS NOT REGISTERED. Julian Turner has broken the law by renting this property so he really should be avoided at all costs. We are going to look into reporting him but if you have rented from Julian Turner in the past please contact us at [email protected] and we can help you out. No one should be living in an unregistered property and you have rights.

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Signing up with 👑 Kingstons? You’ll be their peasant

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Genuinely the worst company I have ever had to deal with. When it came to move-in day, I was unable to get into my room as no-body in the office had a key for my locked bedroom. I had to wait 3 hours with my Dad in the car outside until the landlord could arrange for a handyman to come and change the lock on the door and let me in. My Dad then had to dive back to my hometown 3 hours delayed- no apology from the office about the wait or the fact they had lost the key to the bedroom.

When the door was finally opened it was clear they had not made any of the changes they had agreed to in the contract signing. It had been agreed that the single bed in my room would be upgraded to a 3/4 bed and a desk and chair would be provided for my housemate. They had been warned several times of when we would be moving in. Throughout the year we had several issues that were either not solved or took months for them to get round to. This included my housemates’ desk collapsing in her hands and an incredibly moldy fridge which was not hygienic enough to keep food it when we arrived. My bedroom was very small and had no insulation so got very moldy after a few months of living there, it also gave me a bad chest from sleeping in the room overnight. After complaining to Kingstons someone from the landlords’ office came to clean it which was great until she happily told me that if the mold returned she would be charging me and that I needed to keep my window open. It was February and I could see my breath in my room as it was.

When moving out of the house in June we cleaned it thoroughly but had to fight for 2 months to get our deposit back as they would not accept the fact that we had closed our water account when returning home during the pandemic. When finally receiving the list of ‘damages’ we were shocked to be charged a whopping £158 each (there are 4 of us) including £100 for cleaning, £28 for each de-weeding the garden and £46 each for an inch stain on the worktop. When we queried the damages we felt completely unjust, including the stain, some of the charges were dropped but we were told that the landlord was going to have to replace the whole unit. I do not doubt in my mind this will not be replaced. We have ended the year losing £120 of our £350 deposit each for a house we really looked after. A disappointing and difficult company to deal with needless to say we did not sign with them for the third year.


Rent: £305

Deposit Returned: Partially