Although we mostly post reviews we are always happy to chat to people about their rights when it comes to renting properties. We aren’t trained in this, nor are we lawyers. (Tbh we just hate landlords)
Someone approached us after reading our comment on a CPS review. In it, we explained that charging tenants to change the names on their tenancy agreement is illegal. The person we were speaking too showed us a copy of their agreement and wanted to know the exact law we were referring to.
In September 2019 Welsh Government changed the laws regarding tenancy fees. Under the new law, it is illegal to charge the tenant any fees related to signing a contract, renewing one, inspecting the property and administration fees. You can check the full list out here! Included in the full guidance found here is a paragraph relating directly to changing names on contracts:
“Landlords or agents are unable to contractually require a payment from a tenant to change a joint tenancy agreement to reflect a change of sharer, should one tenant leave and be replaced by another.”
“Should either party wish to amend a tenancy agreement, a landlord or agent cannot contractually require a payment for the amendment.”
This makes these elements in a tenancy agreement illegal if it was created and signed after September 2019. If this happens to you we recommend you check out our where to find help page. In this case, we recommended the tenant contact ACORN Cardiff and Rent Smart Wales to help them out.
Lovely lettings agents – all staff are friendly and up for a giggle with us. Most staff are young, approachable women. Small touches like a goodybag, free coffee and cake when you move in and check-in e-mails make us feel well looked after as tenants. They are speedy with maintenance issues, with replies within 1-2 weeks. They always give at least 48-72 hours notice before coming around. The communication between landlady and them are always efficient. The house is gorgeous. We’ve had no issues thus far, and got the deposit back in a short space of time.
Firstly we agreed to pay half rent for July and they gave us the electricity bill and which was about £400. Then they changed our energy supplier on the 2nd August the day after we moved in to a different one which prevented us from making a deal with the original energy supplier which was the cheapest. When trying to get hold of them about it they’re avoiding it.
[Your landlord or agency should not be switching suppliers if you are the one paying the bill. However they pay the bills for you, they are within the right to choose the supplier. You can find more info on this here.]
Deposit Returned?: Still living in the hole in question