John Winter

Shoutout to Ollie, top lad!

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I have lived in a John Winter house for 2 years now and have had a really good experience. I would recommend them so highly. They are kind, friendly and super helpful. The two properties I’ve stayed in are well kept, clean and cosy homes.

Slightly disappointed with the handling of coronavirus, our house is completely empty and we’ve not had much communication regarding money issues that people may or may not have but that’s a small issue. I am thankful John Winter’s team, especially Ollie the maintenance manager who was always there if we needed him!

Rent: £370

Deposit Returned?: Didn’t have one

CPS

I don’t need CPS, I need CPR after this experience

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CPS scammed me and my friends, it was our first time living outside of uni halls and they used that to their advantage.

As soon as we moved in there was a leaky gutter and I reported it several times over the following months. Water began leaking through my window and created mould all over the walls, which grew on my bedding and all my belongings. I had to stay with a friend as I have bad lungs and the room was deemed a health hazard by an independent mould inspector that my parents paid to get done as CPS continued to ignore the issue. Photos attached.

Finally, after 5-6 months they decided to repair the gutter and fix the mould (that was my fault for not alerting them soon enough?!) The work was supposed to take no more than a couple of days, but it turned into a couple of weeks and then a month for the room to be habitable again. In this time I had to remove all my belongings from the room, my bed frame was taken apart and the mattress up against the wall as they moved a CEMENT MIXER in and had several workmen in the room daily. There was absolutely no way I could function or sleep in a room without a bed or privacy, and so I continued to stay at my friends house. They offered me no compensation for this time, they did not provide me with alternative accommodation and they harassed me constantly to pay rent (the only reason they started the work was because I stopped paying rent until they fixed the room). It was a recurring issue with previous tenants, one of the workmen told me that years of mould had been covered up with paint year after year.

But CPS still pointed the finger at me and caused me incredible stress during my studies, I had to seek mental health support and I was physically unwell too from the damp/mould. Eventually, the room was fixed but the relationship with my flatmates was gone and I had been bullied by CPS to pay rent for a room that I couldn’t live in for months. I had been homeless for a couple of months at this point. I found someone else to fill the room and had to pay additional contract change fees (£150 to cross out my name and add a different one! Scam!) [As of September 2019 this is illegal!]

They gave me my full deposit back. Not sure how much was taken from the remaining housemates / my replacement but I was just so glad to be rid of them. I ended up paying CPS over a grand for the time I was effectively homeless including contract changing fees. It really ruined my second year of University and I would really ask anyone thinking of signing with them to reconsider. The house will turn to shit in weeks of moving in. They don’t fix anything. There weren’t even beds/mattresses for the first week of renting the property at FULL RENT. It was so dirty on the first day we moved in. They’re rude and aggressive and called me a liar despite all the photos that proved I wasn’t making up there was a damp problem (even more sinister when you consider how many times they painted up that same mouldy bedroom). They manipulate their reviews by sponsoring sports teams and getting team players to give false 5* reviews posing as tenants to muddy the clearly very negative reviews from honest tenants. Avoid CPS at all costs.

Rent: 275

Deposit returned?: Yes

CPS

Paul Biggs bigging up the landlord game

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Paul Biggs owns 19 May Street. Amazing landlord! Got all our deposit back no question, really nice guy who was happy to sort out issues when they arose. Stayed for both of my years! We found him through CPS Homes in 2017!

Rent: 325

Deposit returned?: Yes

Cardiff Student Letting

Wonder if they put black mould and slugs on the inventory…

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Rented a house with Cardiff Student Lettings in 2nd year and 3rd year – we couldn’t be bothered moving. Overall we were pretty happy with the agency. They responded to all our issues within a few days, apart from a broken blind which just stayed broken but we lived with that. They always gave us plenty of notice before viewings

(Something I really miss now being with CPS who gave a 10-minute warning on a Saturday at 10 am!- but that’s another story.)

The house itself wasn’t the best and I was constantly ill due to cracks in the walls and black mould. We had an incessant slug problem which when I completely lost it one morning over, they came and put some polyfiller down which helped a bit… They fixed everything very cheaply if they could do it themselves they would, so a lot of stuff was very haphazard. It was quite a cheap house (£285 pcm and then 300 ) for a 4 bedroom so overall we thought it was decent. We got all of our deposit back minus £50 in total but that’s ok because we did cause a bit of accidental damage.


Overall would recommend as the team were always friendly and helpful.

[Unfortunately, this reviewer doesn’t know the name of their landlord. Whoever they are should be ashamed, as mould can have serious health effects and landlords should never let this happen.]

Rent: £300

Deposit Returned?: Partially

Keylet

Rob Piazza is the bright light through the KeyLet keyhole!

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Honestly a positive review of a landlord was the last thing I’d have expected two years ago. Renting a house on Cathays Terrace and can honestly say I wouldn’t rent with anyone else. Our boiler broke a couple weeks ago; he came round within half an hour to fix it. Switch board kept fucking up; he came over that day. Washing machine was leaking; bought us a new one within a week. Sofas were old and shedding their material; bought us new ones that were delivered by the end of the week. A lop sided bed base; new one was delivered the following day.

I’ve had some shit landlords in Cardiff, but if you’re ever lucky enough to rent with Rob it’ll be a dream. Have signed on to live in another one of his properties for the upcoming year. Even though there’s some miserable sods in Keylet it was so worth the trouble.

Rent: £300

Deposit Returned?: Yes

Purple Premier Properties

10 Flora Street? More like 10/10 Flora Street!

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A group of 8 of us rented 10 Flora Street in our final year. As far as student houses go, I can’t fault the property or Gareth/ Ella Morris. Having had a shit storm with our 2let2 house in second year, it was so great to find purple premier.


Any problems we had Ella or Gareth would be round to fix them themselves, or they would get someone in to fix the problem quickly. They are both lovely people and were always there whatever we needed. These are the best student letting agents around, you’d be silly not to rent with them!!

Rent: £370

Deposit Returned?: Didn’t have one

CPS

Wish someone would pay me £40 for cleaning up my housemates coffee stains

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From 2018 to 2019, I stayed in a 7 bedroom house. Good size for what it cost but there were some evident issues that needed fixing; namely the backgarden was covered in weeds, the front porch step was broken and coming loose and various patches of mould around the house which we asked to be sorted before we moved in. Only the weeds were sorted, the front porch step was fixed multiple months later after a complaint of the wobbly slab and to my knowledge they’ve never sorted the mould problem despite one of the tenants being asthmatic. Other than that, we were happy to move in despite the general bumps, scratches, dents and stains to be expected when we moved in that were not caused by us.

The issues arose later. I’ll even say, we did require some deductions. One of the tenants put a hole in the kitchen wall but no one admitted to it. Some bin bags were left in the front garden after moving out due to excess waste we weren’t able to get rid of. And there were some little things here in there that were just not able to organise. So a reasonable deduction we expected.
CPS tried to take us for more than half of the deposit. Some of which were the reasonable deductions expected. The rest were either grossly inflated (like £40 to remove a coffee stain from a desk) or outright not caused by us.
They were unable to produce an invoices for more than £800 of the £1500 they tried to take. We had to fight tooth and nail for our deposit back through the deposit protection service, managing to claim a portion of the deposit back.

CPS takes advantage of ignorant students.

Rent: £360

Deposit Returned?: Partially

Keylet

🎵 5 Taps leaking, and 4 fucked radiators, 3 unhappy tenants, 2 toilets leaking and a Completely broken bed!!! 🎵

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Keylet’s motto is ‘let’s open doors together’ but what they don’t tell you is, they’ll also slam them right back in your face and jam your fingers in them while they’re at it.

We moved into our property with the sofa having rips in it, marks on the walls and carpet, but overall the flat seemed lovely..for now.

5 taps a leaking, 4 fucked radiators, 3 unhappy tennants, 2 toilets leaking and one completely broken beeeeeeeed ( as well as the door dropping from the hatch). And we’d had enough. Called them up, only to be told you absolutely HAD to send it through fixflo ( oh but don’t forget, you can ONLY submit once otherwise the staff get confused…you have to question their intelligence level if THAT confuses them)

When we moved out, these problems still were not fixed and we actually now ALSO had a broken window. You love to see it.

The place was SPOTLESS. And I mean there was not a sign of dust anywhere…so with a spotless flat but multiple problems reported to Keylet that they did not fix. We didn’t expect the whole deposit back knowing their track record.

Please enlighten me as to how we got charged for none of these problems, despite them not being fixed. But had over £500 removed from our deposit in ‘general cleaning’ and ‘paint retouching’ when we provided proof the wall markings were there when we moved in? £300 to paint tiny marks? Are you hiring someone to paint one stroke a day? Will they be flying from Antarctica to do this paint job? Are you reincarnating Van Gogh for this? The marks were barely noticeable!!!!

In addition to this, we didn’t even see our deposit for 2 months and were repeatedly ignored in emails and rudely spoken to when we called to chase up on it.

For your own sanity, don’t rent with Keylet.

P.S. They walked into our flat unannounced on numerous occasions and once we were all asleep in our rooms and they still came in x

[Editors note: Creepy and illegal by Keylet]

Rent: £370

Deposit Returned?: Partially

Purple Premier Properties

This Just In: Justin Morris provides a premier service.

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Had to submit a review for the best letting agency I’ve ever come across! Have had direct contact with the landlord, Justin Morris, all year, he’s a lovely man who responds to any texts/emails within the hour, for example when the ceiling of our lounge was leaking during a storm he had someone come the next morning and fix the problem. Lovely house with no mold and no problems all year ! Would highly recommend, be quick though as all their houses go by December 🙂

Rent: £340

Deposit Returned?: Didn’t have one