We luckily didn’t end up living in a horizons house because of all the red flags we had with the tenancy agreement, but still thought it was worth giving a review. To start with the agreement was FULL of spelling mistakes, they wanted us to sign a non-disclosure agreement when seems extremely problematic, they mentioned specifically that they refuse to cover certain damages like rats and fence breaking and telling us our initial deposit was part of the rent and then not refunding us when we didn’t sign the agreement.
[If your landlord or agency trying to get you to sign a non-disclosure agreement, I’d STRONGLY recommend reaching out to ACORN Cardiff for support!]
They were also really condescending to us especially once we told them it was our first time house hunting, and responded to our questions really indirectly. When our guarantors checked over the agreement they managed to point out problems with almost every point and when we pointed out some of these issues to horizon they told us it was straightforward and transparent and they weren’t going to change it and just generally seemed dodgy and rude x