Horizon

Damp on the Horizon.

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Which problem do I start with?

I have been with Horizon for two years, at two different address. Both as bad as each other. One of the landlords was V Al Khafaji. The list of things wrong throughout each tenancy just keeps growing.

Both had mould problems; the kitchens were disgusting; the house wasn’t cleaned properly, yet blamed us when moving out for it not being clean (it was spotless). The second house had rats, cockroaches, holes in the floor. The bed broke, there was a leak in the kitchen, a hole in the extension roof that was apparently ’fixed’ during lockdown (they lied).

All in all, don’t rent from horizon unless you like constant contact with their automated email and a shoddy manager that cares more about her Bentley then human lives.

Rent: 350

Deposit returned: Didn’t have one

Olivia Louise Ltd

Can’t even joke about the shite this poor lady has been through

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Olivia Louise Ltd acted as landlord on behalf of Ruth Collishaw that owned the property. When I had to leave my job because of battling a stage 4 disease I fell behind on rent. I was then sent a section 21 notice that expired 30th June 2020. During COVID 19 restrictions and lockdown I decided to stay with my mother to help with my care and decided when I came out of the hospital that I would get removal vans to vacate the property. I planned to do this by the section 21 notice date given which was signed by both Olivia Louise Ltd & Ruth Collishaw.

When I arrived at the property the locks had been changed. My whole life including possessions of my deceased brother that I will never ever get back or replace which are priceless were gone!! My huge £2,000 corner sofa, my 50” TVs, money, family photographs, my clothes, shoes, ornaments you name it! I did not vacate or surrender my tenancy before the notice due date. Therefore the landlord or the estate agent had NO RIGHT to enter the property without my say so or unless it was an emergency.

When addressing this to Olivia Louise Ltd they claimed to not have anything to do with it or have any knowledge of it. They blamed the landlord taking the law into her own hands. When the police got involved and I recorded the call, Olivia Louise Ltd states the landlord called them and told them they had been into my flat and removed goods. They told her she should not have and the landlord gave them new keys after the locks were changed? Now I’m sorry but as an acting landlord, they are supposed to contact ME if they feel the property is in any form of danger. They need to contact the police if I do not respond to gain entry as I am still the lawful tenant by contract and notice! THEY DID NONE OF THIS! Why did they not contact me the day the landlord had entered illegally? Knowing the landlord was not licensed via RSW to do so?

Today I have been told that the landlord has stated they entered the property because they could smell rotting food that was in a food bin? INCORRECT! There was no bin left inside the flat before I went to stay with my mother. So you can smell rotting food from inside a fridge, outside the kitchen, down the hallway, down the stairs that turn to the left and go down again and out the front door? I think the fuck not!! I have evidence of everything I left inside the flat that belonged to me which was my whole entire life basically.

Olivia Louise Ltd state that the landlord left my property with Taff Housing, where I used to work before my illness got worse? LIES AGAIN!! The whole company has been on furlough and nobody that has been present has seen the landlord or corresponded with Olivia Louise Ltd or the landlord in regards to my property!! So now this is theft and handling of stolen goods matter! The police advised I would have to take them to a civil court and I shall do, and I shall win!! They have gone against the government guidelines during the COVID 19 pandemic and before the section 21 notice ended without my permission. Entered the property where I was still the legal tenant, changed the locks, stole all my property, Lied about where my property is and how it was left and all without ANY PHOTOGRAPHIC EVIDENCE OR EMAIL CORRESPONDENCE TO BACK UP THEIR CLAIMS!! I was also told a notice was stuck to my door to collect my belongings within 14 days, INCORRECT! as neighbour’s and family that passed the property stated was never there, and also would not have been possible during current lockdown restrictions of over a 5-mile radius and before that not allowing anybody to leave their homes unless for work or essentials. A notice to collect would have only been able to have been placed if after the notice ended I did not collect my belongings from the property. I DO NOT RECOMMEND OLIVIA LOUISE LTD, CANTON AND I DO NOT RECOMMEND RUTH COLLISHAW! These people are highly unprofessional, dodgy, and will see me in court!

Rent: 500

Deposit returned?: Didn’t have one

John Winter

Shoutout to Ollie, top lad!

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I have lived in a John Winter house for 2 years now and have had a really good experience. I would recommend them so highly. They are kind, friendly and super helpful. The two properties I’ve stayed in are well kept, clean and cosy homes.

Slightly disappointed with the handling of coronavirus, our house is completely empty and we’ve not had much communication regarding money issues that people may or may not have but that’s a small issue. I am thankful John Winter’s team, especially Ollie the maintenance manager who was always there if we needed him!

Rent: £370

Deposit Returned?: Didn’t have one

James Douglas

Positive vibes for James Douglas

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James Douglas/Seraph Property Management

The property is a one bed flat, the £560 pcm not including bills. Fairly decent, all things considered – took four months to send an inventory, but otherwise brilliant. It only took a weekend to get a washing machine fixed. But they’re good with communication and getting things done. From what I’ve heard about other agencies, this is one of the not so awful ones!

Rent: 560

Deposit Returned?: Still living at the hole in question

Uncategorized

Cheeky feature in Landlord Zone

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uni rate your landlord cardiff wales letting home the tab news newspaper

Landlord Zone may be throwing some shade in our direction but we’re flourishing anyway. 🌿

In their cheeky little article, they mention other failed rating websites and wonder if we will get any reviews. We’re not sure they’ve really been on our site since we’ve had a bunch of fantastic submissions! While we’re not usually ones to read pro-landlord newspapers this certainly gave us a laugh!