Lived in one of Dondi’s flats in the centre of Cardiff. The flat had everything that was need and was up to date and modern. It was in a great location – only 5 minute walk into the city centre. If we ever had any maintenance issues with the flat, Dondi would send someone round/visit herself as soon as possible which was great. She was a very fair landlord and was always contactable.
Deposit Returned?: Yes
Very nice one bed flat, furnished to high standard. Been in this property for two years now and am very happy with the landlady. Dondi is always easy to reach and promptly replies to any queries. Had some tiles cracking in the bathroom and a broken radiator recently which were sorted quickly without any issues. Can only highly recommend renting with her!
Deposit Returned?: Still living at the hole in question
My flat was a beautifully furnished in the city centre round the back of the Mercury Hotel. Whenever we had a problem we could contact Dondi directly and it was solved without any hesitation. We also received our full deposit back without question as well. I had to get removal people to pack up my belongings because I live overseas, even though this was after my contract she helped out without taking anything from the deposit. Would highly recommend anyone to rent any of Dondi’s properties!!
Deposit Returned?: Yes
Dondi Eagle is the best landlord I have had in Cardiff. Flats in Howard gardens and Howard terrace owned by this lady are stunning. Had a couple of issues that were fixed/ resolved quickly. She was easy to get in touch with and even sent me a well-being package during the lockdown. Have recommended this landlord and flat to many friends.
Don’t want to leave! Thank you Dondi!
Rent: [Not Given]
Deposit Returned?: Still living at hole in question
Rooms in the house with good mattresses and others with springs that literally poked through and made noises. When this issue was raised the landlord, who claimed the bed was fine. Windows with the glass blown in the middle which was quoted for but never sorted as it was ‘too expensive’. Landlord turned up unannounced on multiple occasions. [Editors note: Very illegal! If this ever happens, threaten to call the police.]
We took some things to the house to store between summer and September (we were told this was fine) & the landlord threw out our ironing board, which she did replace in the end. [Yikes]
When we moved into the house there was around 10 bulbs out – multiple tenants sent emails about this and it took a very long time to get a proper response. When we finally were sent new bulbs but we were sent the incorrect bulbs. When we informed her of this she came to the house to check they were wrong as she did not believe us. She then promised to send us the correct bulbs, which did not turn up for months. We had been in contact with both the landlord and CPS on multiple occasions about these bulbs. At our final CPS inspection, CPS promised we would not be charged for replacement lights at the end of tenancy due to all the problems we had faced (e.g. not having bulbs for at least 3 months, never having them when we moved in).
This never happened – we were charged to replace all the lights – I doubt they were replaced based on our experience moving into the property (10 bulbs out, kitchen cabinet half attached, left items from previous tenants). They also tried to charge us for things that were broken prior to us moving in the property, luckily we had photo proof of this, and were able to fight those charges.
As we had trouble with getting our deposits back before, we made a huge effort to clean the house to avoid cleaning charges. However, the day the last tenant was leaving (before the final inspection) the landlord turned up with a builder, who proceeded to create dust and mess in the house, despite our efforts to clean. When we were then changed for cleaning which we had to fight. The whole tenancy felt stressful, the landlord and CPS did not act responsibly, and did not care about our welfare.
Deposit Returned?: Partially