Keylet

🎵 5 Taps leaking, and 4 fucked radiators, 3 unhappy tenants, 2 toilets leaking and a Completely broken bed!!! 🎵

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Keylet’s motto is ‘let’s open doors together’ but what they don’t tell you is, they’ll also slam them right back in your face and jam your fingers in them while they’re at it.

We moved into our property with the sofa having rips in it, marks on the walls and carpet, but overall the flat seemed lovely..for now.

5 taps a leaking, 4 fucked radiators, 3 unhappy tennants, 2 toilets leaking and one completely broken beeeeeeeed ( as well as the door dropping from the hatch). And we’d had enough. Called them up, only to be told you absolutely HAD to send it through fixflo ( oh but don’t forget, you can ONLY submit once otherwise the staff get confused…you have to question their intelligence level if THAT confuses them)

When we moved out, these problems still were not fixed and we actually now ALSO had a broken window. You love to see it.

The place was SPOTLESS. And I mean there was not a sign of dust anywhere…so with a spotless flat but multiple problems reported to Keylet that they did not fix. We didn’t expect the whole deposit back knowing their track record.

Please enlighten me as to how we got charged for none of these problems, despite them not being fixed. But had over £500 removed from our deposit in ‘general cleaning’ and ‘paint retouching’ when we provided proof the wall markings were there when we moved in? £300 to paint tiny marks? Are you hiring someone to paint one stroke a day? Will they be flying from Antarctica to do this paint job? Are you reincarnating Van Gogh for this? The marks were barely noticeable!!!!

In addition to this, we didn’t even see our deposit for 2 months and were repeatedly ignored in emails and rudely spoken to when we called to chase up on it.

For your own sanity, don’t rent with Keylet.

P.S. They walked into our flat unannounced on numerous occasions and once we were all asleep in our rooms and they still came in x

[Editors note: Creepy and illegal by Keylet]

Rent: £370

Deposit Returned?: Partially

Jeffrey Ross

Jeffrey Ross communicates when they have viewings via telepathy! No such thing as phone calls or emails!

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When I lived at 44 Diana street, I had a terrible time with the agency from the very moment they decided to put the house on sale. Now the agency had corresponded with every single tenant in this house up until that point when it suddenly became a problem to give notice for viewings. The first time, they had turned up unannounced but told me they had corresponded with my one housemate so I let them in to view. Only to find out that there was no previous correspondence to anyone in the house myself included, so they literally just turned up claiming false information. We tried to look through our emails and texts and there was nothing. [Editors note: what Jeffrey Ross did here is illegal, 24h notice must be given!]

The second time this happened, I was naked in bed, depressed, feeling like absolute shit from the night before where I had a breakdown and destroyed my belongings. A woman comes into my room straight after knocking (not waiting for the hello) and catches me with my boob out. She instantly closed the door and asked me if I had not had notice. I said no. She replied with “well don’t you and your housemates communicate?”.. I said that it was their job and that we all work and have lives and do not see a lot of each other. We later found out that there was no correspondence again. I rang the agency the third time when this happened and asked them what was going on, and they made out like I was the problem!! “Well we can’t keep rearranging the viewings” she said. Even though it was literally down to THEIR job to give US THE NOTICE.

Finally, they refused to give our deposit back because of the “state of the oven” which we had CLEANED to look BETTER SINCE MOVING IN, so I got up every single screenshot and apology email that I had from the agents where I had complained about them walking into my house unannounced and had to threaten to take this further. Needless to say I got the deposit back. But 0/10 for Jeffrey Ross and their entitled attitude towards tenants.

Rent: £180

Deposit Returned?: Yes

CPS

CPS casually double booking the house and performing a B&E to try and double book again!

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We were delayed moving in until the end of September as the property had been sub-let to another party over summer – despite us paying a summer retainer (so we couldn’t even store our things over summer). His official excuse was that there was work being done at the house or something but there wasn’t any work done whatsoever.

At the start of lockdown an email was received from landlord via his agent that assumed we were going home during the lockdown that we were to turn in our keys for the property and move our things out, but to CONTINUE PAYING THE RENT?

So none of us went home and we informed him of this fact. He then turned up at the house and LET HIMSELF IN to check if we were still there! (aka to check if we were lying in our email.) This whole thing I can only assume was an attempt to yet again sublet any properties that were left vacant for the end of their tenancies despite the tenants still paying FULL RENT. We were also perplexed at why there were none of the usual household items (e.g. toaster, kettle, hoover, iron, mop, etc.) and we inquired about this, the response was along the lines of “we stopped providing these items to tenants after one group clogged a vacuum cleaner with a sock, the property was ‘let as seen’, even though we had seen these things when viewing the property and they were not the belongings of the previous tenants and that they were going to carry out an inspection in the next week BECAUSE we didn’t have these items and therefore they expected to find something out of place?

Some quick fire points about CPS:

  • Giving 14 minutes notice for a viewing
  • When we didn’t let them in, they got a key and let themselves in
  • When confronted about the lack of notice, the agent in question seemed to have no idea that the law I quoted to her had been broken or even existed in the first place – although her acting was terrible so I don’t believe it for a moment. [Editors note: Can confirm what CPS did here is illegal, 24h notice must be given and this is breaking and entering!]
  • CPS and the landlords have in general have been difficult to get in touch with and/or get a response from.

Rent: ?

Deposit Returned?: Still living at the hole in question