Keylet’s motto is ‘let’s open doors together’ but what they don’t tell you is, they’ll also slam them right back in your face and jam your fingers in them while they’re at it.
We moved into our property with the sofa having rips in it, marks on the walls and carpet, but overall the flat seemed lovely..for now.
5 taps a leaking, 4 fucked radiators, 3 unhappy tennants, 2 toilets leaking and one completely broken beeeeeeeed ( as well as the door dropping from the hatch). And we’d had enough. Called them up, only to be told you absolutely HAD to send it through fixflo ( oh but don’t forget, you can ONLY submit once otherwise the staff get confused…you have to question their intelligence level if THAT confuses them)
When we moved out, these problems still were not fixed and we actually now ALSO had a broken window. You love to see it.
The place was SPOTLESS. And I mean there was not a sign of dust anywhere…so with a spotless flat but multiple problems reported to Keylet that they did not fix. We didn’t expect the whole deposit back knowing their track record.
Please enlighten me as to how we got charged for none of these problems, despite them not being fixed. But had over £500 removed from our deposit in ‘general cleaning’ and ‘paint retouching’ when we provided proof the wall markings were there when we moved in? £300 to paint tiny marks? Are you hiring someone to paint one stroke a day? Will they be flying from Antarctica to do this paint job? Are you reincarnating Van Gogh for this? The marks were barely noticeable!!!!
In addition to this, we didn’t even see our deposit for 2 months and were repeatedly ignored in emails and rudely spoken to when we called to chase up on it.
For your own sanity, don’t rent with Keylet.
P.S. They walked into our flat unannounced on numerous occasions and once we were all asleep in our rooms and they still came in x
[Editors note: Creepy and illegal by Keylet]
Deposit Returned?: Partially