Pinnacle Lettings Agents are by far one of the worst companies I have dealt with in any capacity.
It would take me an age to describe all the things that have happened in our dealings with them, and you would most likely fall asleep or fall ill before you have finished reading it, so I am going to summarise slightly.
When we first went to move in to the house, moving truck and all, we arrived on the doorstep on the agreed move in date to a house with very few floorboards and full of builders, and were then told the house is not ready to move in yet. (no call or text or forewarning.) They put us up in a hotel for a few days (as per an agreement we put in to the contract because it was getting a bit sketch) and ultimately when the work was hurried finished we were moved in when they told us the house was ‘habitable’ as we could cook (just one microwave) and there was running water (the shower didn’t work, so wasn’t actually habitable) ((we had to pay for the hotel, it took them two months to refund us))
All the rooms were covered in dust and plaster and the house in general seemed previously derelict.
Despite weekly ( and sometimes daily ) emails from us (bare in mind the house was empty for over a year before this, they had a lot of time to do this)
The downstairs toilet had backed up sewage for the first month or two (full to the brim), god knows how long it was like that before we moved in. It was cleared but never cleaned, toilet was unusable and smelled of sewage, it was never cleaned, just cleared. Never functional, they said it was okay because of the amount of us we only needed one toilet.
Before we moved in the house was not cleaned to any standard, we had to attempt to transform it from a building site into a home.
The loft bedroom was not insulated well (some fancy people came round and investigated) so it was always melting hot or freezing cold.
Garden was never cleared and uninhabitable from last tenants. (they sent a contractor round but only paid him to sorta look at it and start bagging it)
When we moved in the freezer was not functional, we had to wait two months to get one.
When we moved in the oven was not working for six weeks. (they said it wasn’t a problem as we had a microwave)
[Editors note: If the inventory list has an oven on it, it’s under the assumption it’s working, your landlord has responsibility to make sure these things are working before you move in.]
When we (like the fools we are) resigned for a second year, we had to pay £100 resigning fee each, in which we resigned the literal first contracts again, dates were not changed at all – paid £500 for photocopier use.
Severe damp on some of the rooms, bed bugs, closets filled with the rubble, them not sending contractors to fix things, or sending people without giving us any warning at all.
There are so many more, these are just the ones that come to mind. Some of this is also the fault of Felix De Giles, the person who owned the property – in which I will do a separate post for.
[Editors note: if the house was rented and marketed to you on the basis it had 2 bathrooms, both bathrooms should be working. Your house should be in habitable condition before you move in. Its your landlords responsibilty to repair these things. If this isn’t adhered to, this is cause enough to exit your tenancy agreement]
Deposit Returned?: Yes