I signed with Keylet. Moved in, arranged inventory inspection. Booked the morning off work, waited half hour after booked time for the inspection. Called them – nothing in the diary, the person that does it is off sick. I completed one independently and took images (luckily), sent this to them via email and dropped it off to the office.
I reported 18 repairs using their app. Only two of these were actually dealt with (damp – painted over and bathroom door). Things I reported included: mould, damp, oven broken, leak under the sink, mice, rubbish and unclean when I moved in to the property, bathroom door did not close. – There was someone’s lunch and other rubbish as well as it being unclean throughout the flat when I moved in. Said they would get someone to come and clean it but never did.
Asked them 3 times to send me updated version of the inventory I conducted, never received it.
Moving out: the costs for what they had found on the inspection conveniently totalled up to the total deposit I paid £575. Including charges for a broken sofa (was not damaged), removal of rubbish (nothing left in there apart from furniture they provided & as if they remove rubbish anyway considering the state it was in when I moved in), painting (nothing wrong with the painting whatsoever) and so on. It was all ridiculous and completely false. Conveniently they also could not find the inventory I did and had one on their file which was incorrect.
Luckily I took photos and had the email I sent. They ended up only taking £100. Still not great but I decided to take the hit. It took about 5/6 months to resolve. They stated in emails they would respond within 10 working days but would take weeks.
I have spoke to other people who have rented from them who have faced the same problems and them trying to rip them off.
I am so relieved to not have anything to do with Keylet. They are SHOCKING and I would AVOID them at all costs!!!
The Living Room are fantastic! Have been with them for two years and had any issues fixed within a week if not the same day. The staff are all so lovely especially Polly and will always get back to you very quickly. We have had plenty of warning about viewings and they have bought us mirrors and curtain poles and installed them just because we wanted them! We fucking love them! Honestly couldn’t recommend enough.
Just a follow up from my last submission regarding the deposit. They tried to take over £100 from each of our deposits (there was 6 of us) for completely unjustified reasons such as stains on mattress and cracks in bathroom tiles (which were there when we moved in and luckily had proof of). They sent us an inventory with ridiculous arguments such as the kitchen wasn’t clean as there was a spider in the sink.
We managed to dispute their claims and ended up getting the majority of the deposit back but not all of it as they claimed they ‘couldn’t reduce the cleaning charge’ implying there was always going to be a cleaning charge regardless of it we had cleaned the property. Surely this should have been in the contract or they should have given us the option to hire our own cleaners which would have cost us less. They are such scammers and try their best to take advantage of students but we were lucky as we took pictures of every room when we moved in. If you sign with them TAKE PICTURES OF EVERY ITEM IN EVERY ROOM. It’s the only way you’ll get the majority of your deposit back from them, and don’t be afraid to dispute everything they say.
On the whole a good landlord. They responded quickly to things that needed fixing (generally that day or the following day) And the flat was in good condition. There was pressure at the end for me to get out when I didn’t have anywhere to go, and pressure to go into emergency accommodation (!) even though there was no court order forcing me out. Apart from that, I would “recommend” this landlord insofar as any landlord can be recommended. They returned my entire deposit.
Rented with them for 2 years and they’re easily one of the best landlords in Cardiff. Run by a father and daughter, genuine people. Their houses are immaculate and brilliantly maintained. They provide much more than most landlords – TV and Dishwasher. They even give gift cards for tenants that keep the house clean and tidy. You couldn’t ask for anything more.
Lovely lettings agents – all staff are friendly and up for a giggle with us. Most staff are young, approachable women. Small touches like a goodybag, free coffee and cake when you move in and check-in e-mails make us feel well looked after as tenants. They are speedy with maintenance issues, with replies within 1-2 weeks. They always give at least 48-72 hours notice before coming around. The communication between landlady and them are always efficient. The house is gorgeous. We’ve had no issues thus far, and got the deposit back in a short space of time.
Firstly we agreed to pay half rent for July and they gave us the electricity bill and which was about £400. Then they changed our energy supplier on the 2nd August the day after we moved in to a different one which prevented us from making a deal with the original energy supplier which was the cheapest. When trying to get hold of them about it they’re avoiding it.
[Your landlord or agency should not be switching suppliers if you are the one paying the bill. However they pay the bills for you, they are within the right to choose the supplier. You can find more info on this here.]
Deposit Returned?: Still living in the hole in question