CPS

Is that rotten eggs I smell, or just CPS homes again?

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CPS are honestly the worst agency I’ve ever had the misfortune of dealing with. Me and 4 others lived at 76 Colum road in Cardiff, a seemingly lovely refurbished new house, no contact with the landlord and all problems to be dealt with CPS directly. (Using Rent Smart Wales we found our their landlords were Andrew Winsor and Gaynor Grace Winsor.)

Where to start?… well how about the start! The end of our first week of moving in I noticed the smell of gas coming from the kitchen, upon ringing cps and a gas man coming to deal with it he told us the leak on the ground floor was strong enough that if someone was living in the downstairs bedroom there’s a chance they may have died, it was a potentially lethal gas leak.

In our first month in the house, we noticed multiple problems, the downstairs bathroom having a pipe that leaked whenever the toilet was used, the kitchen oven was lodged out of place and rattled whenever being used, mould all over the front room wall behind the sofas, a window frame in the upstairs front bedroom that couldn’t close and a long list of smaller problems.

Obviously we reported all of these problems to CPS and the only one that was sorted was the leaking pipe in the bathroom.

Here we are 12 months later, having moved out 2 months ago, still without our deposit back and we’re being charged for all the things listed above and more. £101 for a cleaner to do 2 hours of cleaning in the house? What was £359 off our deposit has now become £399? Half of which is the problems that we had already told them about and they did nothing to sort out, now we have to pay?!?

Their an absolute joke and unfortunately own the monopoly on Cardiff’s student housing but I pray that one day they get put in their place and sort it out!

Rent: 350

Deposit Returned?: No

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Dondi’s back, back again

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Very nice one bed flat, furnished to high standard. Been in this property for two years now and am very happy with the landlady. Dondi is always easy to reach and promptly replies to any queries. Had some tiles cracking in the bathroom and a broken radiator recently which were sorted quickly without any issues. Can only highly recommend renting with her!

Rent: £900
Deposit Returned?: Still living at the hole in question

CPS

CPS Homes is…. ok. Barely ok

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CPS get a lot of terrible reviews (justly deserved) but I just wanted to write this to show they can be ok? Note: I was a young professional living with students I don’t know if this made a difference. My landlord was Dr Saha.

The house itself was like most student houses for this price, in need of TLC. We did have a few issues like the boiler breaking, the sink collapsing, slugs and mice but these were all dealt with by CPS and pretty quickly actually. Any time I called CPS or came into their Cathays branch they were helpful and friendly.

We got £60 taken off our deposit for “light cleaning” which was fair enough I guess, despite my hours spent scrubbing the house spotless… but considering my housemates had been with CPS and never got any of their deposit back, that’s pretty good. I did go through the DPS to get it back.

My one major issue was the viewings. They sent an email basically saying “We are going to come whenever, here is your notice”, then they would send a text like 20 mins before arriving. Once was on a Saturday, they showed up at 10.10 am after sending a text at 10.00… What if I had been asleep?

TL:DR – if they gave more notice on viewings they would be ok?

Rent: 300

Deposit returned?: Partially

Condor Properties

I didn’t think we had Condors in Cardiff, let alone one so wonderful!

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It’s my 3rd year living with Condor properties, and they’ve always been great. There’s no deposit & no agency fees which is a bonus & never had to pay for any silly damage etc. when moving from one Condor property to another. The staff contacts & maintenance team are all really lovely & helpful and get broken stuff sorted really fast. Furniture all matches nicely and the houses are all refurbished to a good standard. Bills are included in the rent price, and we pay in a term chunk when student loan comes in. Honestly only positive things to say about them definitely recommend never had any problems.

Rent: £368
Deposit Returned?:
Didn’t have one

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Dondi Eagles flies the extra mile!

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My flat was a beautifully furnished in the city centre round the back of the Mercury Hotel. Whenever we had a problem we could contact Dondi directly and it was solved without any hesitation. We also received our full deposit back without question as well. I had to get removal people to pack up my belongings because I live overseas, even though this was after my contract she helped out without taking anything from the deposit. Would highly recommend anyone to rent any of Dondi’s properties!!

Rent: £600
Deposit Returned?: Yes