11 Months cold water, cold shoulder from James Douglas

James Douglas are absolutely atrocious. I have been a student for 5 years in Cardiff and have even been with the notorious CPS (which, speak as you find – no problems at all). Now I rented through James Douglas – which was a big mistake. They are honestly all cowboys who work there, they have no idea of the property ombudsman and what they stand for. I have been living for over 11 months without a shower that gives out warm water, the process of chasing people to get things done is completely tedious. The shower situation is still not resolved and is unlikely to either, before I move out. They also manage properties through Seraph Management which is the same people who work at James Douglas, all in the same building and they will transfer you from one to another probably laughing whilst doing so.

JAMES DOUGLAS ARE WORSE THAN CPS

Rent: 400

Deposit returned?: Still living at the hole in question

Positive vibes for James Douglas

James Douglas/Seraph Property Management

The property is a one bed flat, the £560 pcm not including bills. Fairly decent, all things considered – took four months to send an inventory, but otherwise brilliant. It only took a weekend to get a washing machine fixed. But they’re good with communication and getting things done. From what I’ve heard about other agencies, this is one of the not so awful ones!

Rent: 560

Deposit Returned?: Still living at the hole in question