John Winter is outstanding! Any problems are solved straight away with no questions asked or having to worry about paying for damages. They treat you like adults unlike most agencies, very easy to contact and they’re always making effort to keep the house up to scratch. The gardener comes round regularly to maintain the garden and they send people round to do things like ensuring the electric is working. [This is, in fact, a legal requirement] Ollie is a superstar who keeps everything under control.
I have lived in a John Winter house for 2 years now and have had a really good experience. I would recommend them so highly. They are kind, friendly and super helpful. The two properties I’ve stayed in are well kept, clean and cosy homes.
Slightly disappointed with the handling of coronavirus, our house is completely empty and we’ve not had much communication regarding money issues that people may or may not have but that’s a small issue. I am thankful John Winter’s team, especially Ollie the maintenance manager who was always there if we needed him!
Paul Biggs owns 19 May Street. Amazing landlord! Got all our deposit back no question, really nice guy who was happy to sort out issues when they arose. Stayed for both of my years! We found him through CPS Homes in 2017!
The property is a one bed flat, the £560 pcm not including bills. Fairly decent, all things considered – took four months to send an inventory, but otherwise brilliant. It only took a weekend to get a washing machine fixed. But they’re good with communication and getting things done. From what I’ve heard about other agencies, this is one of the not so awful ones!
Deposit Returned?:Still living at the hole in question
Honestly a positive review of a landlord was the last thing I’d have expected two years ago. Renting a house on Cathays Terrace and can honestly say I wouldn’t rent with anyone else. Our boiler broke a couple weeks ago; he came round within half an hour to fix it. Switch board kept fucking up; he came over that day. Washing machine was leaking; bought us a new one within a week. Sofas were old and shedding their material; bought us new ones that were delivered by the end of the week. A lop sided bed base; new one was delivered the following day.
I’ve had some shit landlords in Cardiff, but if you’re ever lucky enough to rent with Rob it’ll be a dream. Have signed on to live in another one of his properties for the upcoming year. Even though there’s some miserable sods in Keylet it was so worth the trouble.
A group of 8 of us rented 10 Flora Street in our final year. As far as student houses go, I can’t fault the property or Gareth/ Ella Morris. Having had a shit storm with our 2let2 house in second year, it was so great to find purple premier.
Any problems we had Ella or Gareth would be round to fix them themselves, or they would get someone in to fix the problem quickly. They are both lovely people and were always there whatever we needed. These are the best student letting agents around, you’d be silly not to rent with them!!
Best landlord going. Any issues were fixed the same day for free. Gas and electricity were setup for us. Easy communication with the agent and the maintenance manager. Stayed for two years and absolutely loved it. Will miss the house dearly.
Had to submit a review for the best letting agency I’ve ever come across! Have had direct contact with the landlord, Justin Morris, all year, he’s a lovely man who responds to any texts/emails within the hour, for example when the ceiling of our lounge was leaking during a storm he had someone come the next morning and fix the problem. Lovely house with no mold and no problems all year ! Would highly recommend, be quick though as all their houses go by December 🙂
Ian was a lovely landlord whom we rented from in 2016/17. When I went to pick up the keys in July I noticed some minor damage to one of the cupboards and to part of my wall. both were fixed before I moved my stuff in. When we moved in he gave us his phone number and would be over without fail on the same day if there was an issue. When the lock to my bedroom door broke he got a locksmith within the hour and was always helpful.
When CPS homes, who were doing renovations next door put up scaffolding over our house and damaged our roof (being naive second years we did not realise this was illegal) he was quick to get it taken down and get the damage fixed, checking up with us that they were not causing any more trouble. The house was not a palace but perfect for second years and the rent was affordable and any repairs were fixed almost immediately. Genuine nice bloke.
I lived at 5 Clodien Avenue for two years between 2017-2019. I rented the house through Pinnacle, who let it as a three-bedroom but we later had someone move into the smaller room making it a four-bed. My landlord was Rebecca Lewis Jones. I paid around £330 during my time there.
When I first moved in the lock was faulty, and it took an hour and a half to get a locksmith out to let us in. I rented a van by the hour and so had to pay the extra costs. Pinnacle refused to reimburse this saying the lock wasn’t broken. The lock was incredibly unreliable needing a certain twist and push on the door to get it open. Pinnacle refused to replace it and it took me a year to get used to opening it properly.
The house itself was lovely but it soon became clear the landlord didn’t want the place let to students as it used to be her own home. This lead to some tension with her telling us we couldn’t use blu-tack or door hangers because of the damage. We spoke to Pinnacle and they said it was fine as any damage would come out of the deposit.
A few months after moving in a leak dripping from the kitchen ceiling, we immediately called Pinnacle and they sent a plumber over several hours later. This was despite repeated calls saying the dripping was getting worse. The plumber turned the water off and left and within the next hour, the ceiling collapsed into our kitchen.
Pinnacle didn’t come out to check the damage until the next day and we were unable to use the kitchen or any electronics near it as we were afraid of the electrical damage. They fixed it over the next few days and did a good job but we lost several dishes in the damage and the smell of damp was horrible.
After this incident, I started talking to the landlord, Rebecca Lewis Jones, directly. She was very nice and worried about all of us after the accident. She seemed to have lost a lot of faith in Pinnacle after they took so long to stop the leak and if we had any maintenance issues from that point on we went through her. She often replaced things like a broken freezer quickly but only used a single contractor that she trusted, if he was busy it would take weeks to fix something. He was lovely but she wouldn’t always listen to his suggestions, such as adding a better extractor fan in the bathroom. This meant he would repaint over the mould and it would just come back again. She did let us have a cat for a £100 deposit, we had that added into the contract with Pinnacle.
Overall I had a good experience living there but I wouldn’t want to renew due to the cost and the constant mould in the bathroom. Pinnacle took two months of emails and phone calls to get my deposit back but I did get it back in full. Overall the landlord was ok but Pinnacle was a frustrating middleman in the renting.