CPS

101 Cathays Terrace is owned by a dangerous man, no joke here, just run and avoid.

Posted on

The boys that live in my house came up for some small party. Neighbours called my landlord, Jagjit Klar, saying about the noise. So the landlord called me and that shouted down the phone to clear up the mess. He then came down without telling and went in the neighbours house to the garden to see what’s happening.

One of the boys told him to suck his dick and insulted him while standing in house. The landlord kicked everyone out, but we thought he seemed chill. Landlord then came knocking on the door at 9pm asking for the boy who insulted him, behind him saw massive hunter Knife and knuckle duster 🤦🏽‍♂️ [Editors note: Fucking Terrifying] We mistakenly told him where the boy live as we hadn’t seen the knife and stuff which we regret after. He then went waiting outside that house which was down the street. Tried to convince him 3 times to go home and then he was drink driving and speeding off. Police got called next day and they did fuck all.

Editors follow up: Just a few questions, if we post this, will y’all be safe? This man sounds dangerous and we want to make sure, y’all won’t become targets for this man. Secondly, did you find this place through an agency at all?

We’ll all be safe, this man doesn’t know where any of us live or living next year. We want everyone to know about 101 Cathays Terrace and want to warn any future tenants. This man has problem if he can get triggered from a such comment and take this big of a step. This house was found from CPS and we will complain this to them soon. Thank you.

Rent: £385

Deposit Returned?: Partially

CPS

I don’t need CPS, I need CPR after this experience

Posted on

CPS scammed me and my friends, it was our first time living outside of uni halls and they used that to their advantage.

As soon as we moved in there was a leaky gutter and I reported it several times over the following months. Water began leaking through my window and created mould all over the walls, which grew on my bedding and all my belongings. I had to stay with a friend as I have bad lungs and the room was deemed a health hazard by an independent mould inspector that my parents paid to get done as CPS continued to ignore the issue. Photos attached.

Finally, after 5-6 months they decided to repair the gutter and fix the mould (that was my fault for not alerting them soon enough?!) The work was supposed to take no more than a couple of days, but it turned into a couple of weeks and then a month for the room to be habitable again. In this time I had to remove all my belongings from the room, my bed frame was taken apart and the mattress up against the wall as they moved a CEMENT MIXER in and had several workmen in the room daily. There was absolutely no way I could function or sleep in a room without a bed or privacy, and so I continued to stay at my friends house. They offered me no compensation for this time, they did not provide me with alternative accommodation and they harassed me constantly to pay rent (the only reason they started the work was because I stopped paying rent until they fixed the room). It was a recurring issue with previous tenants, one of the workmen told me that years of mould had been covered up with paint year after year.

But CPS still pointed the finger at me and caused me incredible stress during my studies, I had to seek mental health support and I was physically unwell too from the damp/mould. Eventually, the room was fixed but the relationship with my flatmates was gone and I had been bullied by CPS to pay rent for a room that I couldn’t live in for months. I had been homeless for a couple of months at this point. I found someone else to fill the room and had to pay additional contract change fees (£150 to cross out my name and add a different one! Scam!) [As of September 2019 this is illegal!]

They gave me my full deposit back. Not sure how much was taken from the remaining housemates / my replacement but I was just so glad to be rid of them. I ended up paying CPS over a grand for the time I was effectively homeless including contract changing fees. It really ruined my second year of University and I would really ask anyone thinking of signing with them to reconsider. The house will turn to shit in weeks of moving in. They don’t fix anything. There weren’t even beds/mattresses for the first week of renting the property at FULL RENT. It was so dirty on the first day we moved in. They’re rude and aggressive and called me a liar despite all the photos that proved I wasn’t making up there was a damp problem (even more sinister when you consider how many times they painted up that same mouldy bedroom). They manipulate their reviews by sponsoring sports teams and getting team players to give false 5* reviews posing as tenants to muddy the clearly very negative reviews from honest tenants. Avoid CPS at all costs.

Rent: 275

Deposit returned?: Yes

CPS

Paul Biggs bigging up the landlord game

Posted on

Paul Biggs owns 19 May Street. Amazing landlord! Got all our deposit back no question, really nice guy who was happy to sort out issues when they arose. Stayed for both of my years! We found him through CPS Homes in 2017!

Rent: 325

Deposit returned?: Yes

CPS

Oh CPS, Your Eagles preying on the vulnerable!

Posted on

Rooms in the house with good mattresses and others with springs that literally poked through and made noises. When this issue was raised the landlord, who claimed the bed was fine. Windows with the glass blown in the middle which was quoted for but never sorted as it was ‘too expensive’. Landlord turned up unannounced on multiple occasions. [Editors note: Very illegal! If this ever happens, threaten to call the police.]

We took some things to the house to store between summer and September (we were told this was fine) & the landlord threw out our ironing board, which she did replace in the end. [Yikes]

When we moved into the house there was around 10 bulbs out – multiple tenants sent emails about this and it took a very long time to get a proper response. When we finally were sent new bulbs but we were sent the incorrect bulbs. When we informed her of this she came to the house to check they were wrong as she did not believe us. She then promised to send us the correct bulbs, which did not turn up for months. We had been in contact with both the landlord and CPS on multiple occasions about these bulbs. At our final CPS inspection, CPS promised we would not be charged for replacement lights at the end of tenancy due to all the problems we had faced (e.g. not having bulbs for at least 3 months, never having them when we moved in).

This never happened – we were charged to replace all the lights – I doubt they were replaced based on our experience moving into the property (10 bulbs out, kitchen cabinet half attached, left items from previous tenants). They also tried to charge us for things that were broken prior to us moving in the property, luckily we had photo proof of this, and were able to fight those charges.

As we had trouble with getting our deposits back before, we made a huge effort to clean the house to avoid cleaning charges. However, the day the last tenant was leaving (before the final inspection) the landlord turned up with a builder, who proceeded to create dust and mess in the house, despite our efforts to clean. When we were then changed for cleaning which we had to fight. The whole tenancy felt stressful, the landlord and CPS did not act responsibly, and did not care about our welfare.

Rent: £330

Deposit Returned?: Partially

CPS

Wish someone would pay me £40 for cleaning up my housemates coffee stains

Posted on

From 2018 to 2019, I stayed in a 7 bedroom house. Good size for what it cost but there were some evident issues that needed fixing; namely the backgarden was covered in weeds, the front porch step was broken and coming loose and various patches of mould around the house which we asked to be sorted before we moved in. Only the weeds were sorted, the front porch step was fixed multiple months later after a complaint of the wobbly slab and to my knowledge they’ve never sorted the mould problem despite one of the tenants being asthmatic. Other than that, we were happy to move in despite the general bumps, scratches, dents and stains to be expected when we moved in that were not caused by us.

The issues arose later. I’ll even say, we did require some deductions. One of the tenants put a hole in the kitchen wall but no one admitted to it. Some bin bags were left in the front garden after moving out due to excess waste we weren’t able to get rid of. And there were some little things here in there that were just not able to organise. So a reasonable deduction we expected.
CPS tried to take us for more than half of the deposit. Some of which were the reasonable deductions expected. The rest were either grossly inflated (like £40 to remove a coffee stain from a desk) or outright not caused by us.
They were unable to produce an invoices for more than £800 of the £1500 they tried to take. We had to fight tooth and nail for our deposit back through the deposit protection service, managing to claim a portion of the deposit back.

CPS takes advantage of ignorant students.

Rent: £360

Deposit Returned?: Partially

CPS

It’s habitable! So habitable that we’re taking it off the market, so no one new can rent it!

Posted on

Where do I begin?

Firstly, we were promised that the bathroom would be redone but didn’t get this put in the contract meaning that we couldn’t force them to do it despite the promise.

Once moved into the property there were several issues such as severe mould and damp, a broken gate onto the street, a broken window that faced onto the street downstairs and if a burglar saw it could easily break in, cupboards unclean, broken dishwasher, cupboard under the sink disgustingly mouldy and damp, carpet torn, stuff left from painters and a barely functioning front door. There were also damp issues across the entire house.

So what did cps do?

After emailing and calling at least once a week and going in, the window and front door were fixed… in January (only 5 months after we moved in…). Why did they fix it? Because we called the council and had them come round and they threatened to take away the HMO license. Only reason CPS/the landlord did anything about that.

I will give credit that our dishwasher was fixed within a month which for CPS is pretty decent.

With regards to the mouldy and damp kitchen – the landlords excuse was that he was redoing that following summer. That is a bullshit excuse for the condition.

So we had gotten the council round and they sent a report to CPS/landlord. And so they organised to do works which we were told would be minimal and not disruptive, and would also only take a couple of days.

They started the works about 6 weeks ago… it’s still going on. They tore off the outside render, made holes in our house, completely tore up our back garden and filled it with builders crap. Our neighbours actually had to complain because the builders knocked bricks down their fireplace. Due to the holes in the property, we got rats and had to have pest control. This is all happening during lockdown.

CPS have been unhelpful in communication and take about a week to reply. We have asked for compensation especially as one of us is still living in the property during lockdown and having to live in this shithole. CPS simply stated that the property was habitable because there was someone living there – this is not the definition of a property being habitable. We are worried we won’t get our deposit back because of the damage that the damp had done. The builders have stated that they would never have called the work they are doing minimal and that the damp was diabolical. Which considering half my house has asthma and other lung issues, is extremely dangerous.

The property was actually taken off the market after one of their employees came round for a mid tenancy inspection because of the actual house itself. If you have to take a house off the market, surely there is a bigger issue here?

We pay £330 for the house, if I were to price it, I wouldn’t pay more than £280 and during the works, the rent should have been halved. Because of the works we have no garden during lockdown and can’t even open a window in the hot weather because of the dust.

I know CPS is a hit and a miss. But whatever you do, DO NOT GET A PROPERTY THAT IS MANAGED BY CPS AND NOT THE LANDLORD!!!

Rent: £330

Deposit Returned?: Still living at the hole in question

CPS

CPS: Oops! We forgot to tell the previous tenant, that we’re renting to someone new!

Posted on

Move-in day:

  • One tenant was still living there as CPS ‘hadn’t had time to check the property and go over the inventory with them’
  • Got that sorted, then they gave us all the keys… or so we thought. No front door keys were given, meaning all the previous tenants still had theirs. Had to get the locks changed and give in new keys to CPS (which they claim we never gave them).

House Viewings:

  • All viewings of our house were given less than 24hrs notice, and one was literally 30mins before they turned up at our house, and started banging on windows to get us to let them in. [Editor’s Note: If someone does this in the future call the police and report them for harassment.]

House condition:

  • A leaking tap, all year even though we emailed repeatedly about it
  • Radiator not working & leaking all year (again, having phoned & emailed about it regularly)
  • Bathroom door didn’t close (was by the kitchen) and though we literally emailed them 20 times about this, servicemen just came around, stated ‘you need a new door’ and left, without any resolution.

2/10 do not recommend to a friend.

Rent: £315

Deposit Returned?: Still living at the hole in question

Cardiff Student Letting

Ian Husband: Spousal support like never before

Posted on

Ian was a lovely landlord whom we rented from in 2016/17. When I went to pick up the keys in July I noticed some minor damage to one of the cupboards and to part of my wall. both were fixed before I moved my stuff in. When we moved in he gave us his phone number and would be over without fail on the same day if there was an issue. When the lock to my bedroom door broke he got a locksmith within the hour and was always helpful.

When CPS homes, who were doing renovations next door put up scaffolding over our house and damaged our roof (being naive second years we did not realise this was illegal) he was quick to get it taken down and get the damage fixed, checking up with us that they were not causing any more trouble. The house was not a palace but perfect for second years and the rent was affordable and any repairs were fixed almost immediately. Genuine nice bloke.

Rent: £290

Deposit Returned?: Yes

CPS

CPS casually double booking the house and performing a B&E to try and double book again!

Posted on

We were delayed moving in until the end of September as the property had been sub-let to another party over summer – despite us paying a summer retainer (so we couldn’t even store our things over summer). His official excuse was that there was work being done at the house or something but there wasn’t any work done whatsoever.

At the start of lockdown an email was received from landlord via his agent that assumed we were going home during the lockdown that we were to turn in our keys for the property and move our things out, but to CONTINUE PAYING THE RENT?

So none of us went home and we informed him of this fact. He then turned up at the house and LET HIMSELF IN to check if we were still there! (aka to check if we were lying in our email.) This whole thing I can only assume was an attempt to yet again sublet any properties that were left vacant for the end of their tenancies despite the tenants still paying FULL RENT. We were also perplexed at why there were none of the usual household items (e.g. toaster, kettle, hoover, iron, mop, etc.) and we inquired about this, the response was along the lines of “we stopped providing these items to tenants after one group clogged a vacuum cleaner with a sock, the property was ‘let as seen’, even though we had seen these things when viewing the property and they were not the belongings of the previous tenants and that they were going to carry out an inspection in the next week BECAUSE we didn’t have these items and therefore they expected to find something out of place?

Some quick fire points about CPS:

  • Giving 14 minutes notice for a viewing
  • When we didn’t let them in, they got a key and let themselves in
  • When confronted about the lack of notice, the agent in question seemed to have no idea that the law I quoted to her had been broken or even existed in the first place – although her acting was terrible so I don’t believe it for a moment. [Editors note: Can confirm what CPS did here is illegal, 24h notice must be given and this is breaking and entering!]
  • CPS and the landlords have in general have been difficult to get in touch with and/or get a response from.

Rent: ?

Deposit Returned?: Still living at the hole in question