We decided to rent a house with CPS for our second year, a mistake. Aside from paying half rent over summer (2018) for a property we didn’t even have the keys for, all seemed ok…
Until we actually moved in, the kitchen was filthy, it took my housemate hours to clean it. At least my room came with a free gift, a pair of mouldy high heels at the back of the wardrobe!
After a few weeks living in the property, I noticed a thick layer of mould along the wall below the window sill. Around the same time, I started getting recurrent chest infections. Even after wiping it off, it came back after a few days. I contacted CPS who blamed me for the issue and reminded me of the ‘expensive dehumidifiers’ the landlord had purchased, out of the goodness of his heart! And told me to open a window.
Evidently these were measures we were already taking, two dehumidifiers don’t divide well between five tenants, and the fact that my room was on the first floor – particularly in autumn/winter, I obviously couldn’t keep the windows open 24/7.
Yet despite measures we took, the damp still accumulated every couple of days in huge amounts. I continued to email CPS, who maintained it was entirely my fault, and that it’s completely normal to wipe mould off a wall every few days, basic upkeep I suppose! I continued to have constant chest infections and even started coughing up blood from sleeping in a shithole every night. I spoke to my GP, who suggested the mould was likely contributing to it (I didn’t experience anything like it before I moved in).
Eventually (after emailing CPS consistently) I asked the council to send someone over to have a look, who advised the window needed to be resealed at the bottom, and the breeze of cold, damp air entering the room didn’t help. At this point we managed to get in contact with the landlord directly, who was happy to get it resealed quickly and take other measures to resolve it – funny, he didn’t seem to be aware of the issues that had been occurring, it seems CPS wasn’t even doing the bare minimum of letting him know of our concerns.
However, my personal favorite experience of CPS, was getting a knock on my bedroom door in the morning, followed by someone trying to open it (followed by 5 random students doing a viewing), as I lay naked in my bed, trying to get some rest after a night shift. When I told them to ‘fuck off’, the agent got a bit shitty, I suppose it is out of order denying strangers access to my bedroom and a view of my tits. Fortunately, CPS had graced us with a text message notice, 20 minutes before they arrived, clearly I was in the wrong for not hearing my phone go off whilst sleeping off my shift.
[This is completely out of order, 24 hours notice must be given and you have the right to refuse entry. ]
They also knocked on the bathroom door when I was doing a shit once, again without notice. I’m not sure how their potential tenants felt viewing the bathroom, as the scent of my feces, mixed with the Febreeze I attempted to cover it with, wafted towards them.
When we questioned this and the whole 24-hour notice rule, they told us they would give us notice every single morning otherwise, how thoughtful of them.
(Photos attached are after the 2 weeks I was home for Christmas, clearly I should have kept the dehumidifiers on, the window open, and returned every couple of days to wipe the walls down)
Deposit returned?: Yes