Genuinely the worst company I have ever had to deal with. When it came to move-in day, I was unable to get into my room as no-body in the office had a key for my locked bedroom. I had to wait 3 hours with my Dad in the car outside until the landlord could arrange for a handyman to come and change the lock on the door and let me in. My Dad then had to dive back to my hometown 3 hours delayed- no apology from the office about the wait or the fact they had lost the key to the bedroom.
When the door was finally opened it was clear they had not made any of the changes they had agreed to in the contract signing. It had been agreed that the single bed in my room would be upgraded to a 3/4 bed and a desk and chair would be provided for my housemate. They had been warned several times of when we would be moving in. Throughout the year we had several issues that were either not solved or took months for them to get round to. This included my housemates’ desk collapsing in her hands and an incredibly moldy fridge which was not hygienic enough to keep food it when we arrived. My bedroom was very small and had no insulation so got very moldy after a few months of living there, it also gave me a bad chest from sleeping in the room overnight. After complaining to Kingstons someone from the landlords’ office came to clean it which was great until she happily told me that if the mold returned she would be charging me and that I needed to keep my window open. It was February and I could see my breath in my room as it was.
When moving out of the house in June we cleaned it thoroughly but had to fight for 2 months to get our deposit back as they would not accept the fact that we had closed our water account when returning home during the pandemic. When finally receiving the list of ‘damages’ we were shocked to be charged a whopping £158 each (there are 4 of us) including £100 for cleaning, £28 for each de-weeding the garden and £46 each for an inch stain on the worktop. When we queried the damages we felt completely unjust, including the stain, some of the charges were dropped but we were told that the landlord was going to have to replace the whole unit. I do not doubt in my mind this will not be replaced. We have ended the year losing £120 of our £350 deposit each for a house we really looked after. A disappointing and difficult company to deal with needless to say we did not sign with them for the third year.
Deposit Returned: Partially